VIP Types

The VIP Types screen allows you to identify the different types and levels of VIPs available for your system (such as Gold, Silver, Guest of Owner, etc.). A guest can be marked as a VIP, with the ability to select different types/levels of VIPs when entering a reservation. This allows you to help define your guests, indicate any special treatment for specific guests and provide you with a meaningful marketing analysis for your Property.

VIP Types also allows the marking of a guest stay with a "lock out functionality" - meaning that the reservation marked with this VIP type cannot be adjusted by the general staff. Once a stay has had this type of VIP status added to it, only those that have the break point “Allow VIP Edit” in their User security group access checked (see Security Groups for more information on setting break points) will have the ability to edit the stay. All others will only be able to check-in and check-out this stay. (Once it has been selected on the reservation, they will also be unable to change the VIP Type status. This ensures that this VIP Type cannot simply be adjusted to a different one to allow the changing of the reservation).

The VIP Types maintenance area allows you to generate the codes for different types and levels of VIPs available in your system, giving you the ability to make VIP codes which are unique and specific to your Property. The list of all the VIP levels currently configured at your Property is also shown here.  These are displayed on the Arrivals Report, the Arrivals, Stayovers and Departures Report, some Housekeeping reports, and the VIP Report specifically allows you to view any stays associated with VIP codes.

This is part of the OPTIONAL configuration for Skyware Systems. You may edit the configuration to suit your Property at any time if you have the appropriate access/authorization.

This selection is part of the Property and System Configuration area of Skyware.

 

 

 

Select Managers Screen => from the Quick Menu on the left side of the screen, then select Configuration > VIP Types.

Quick Menu with Manager's Screen option selected OR Quick Menu with Manager's Screen option selected, NEW look for Skyware

OR

Full Menu

Click the icon on the left for the Full menu.

Full Menu Icon OR Full Menu option when viewed using the modern light look of Skyware

This will display the Full menu in a tabular form, with four sections, Registration, Status, Cashier and Other.

Full Menu Table OR Full Menu popup version seen in Modern Light look of Skyware

From the Other Section, select Other =>.

Other Section of Full Menu with Other option selected OR Other section of the Full Menu with Other => command selected, NEW look for Skyware

This will display the Other Front Desk Tasks Menu, divided into four sections: Other List 1, Other List 2, Documents and Web.

Other Front Desk Tasks Menu OR Other Front Desk Tasks Menu in the NEW look for Skyware

From the Other List 2 section, select Manager's Screen => to be taken to the Manager's Commands Menu screen.

Manager's Commands Menu OR Manager's Commands Menu, NEW look for Skyware

 

From the Manager's Commands Menu, select Configuration to be taken to the Property and Configuration Menu screen.

Manager's Commands Menu with Configuration option selected OR Manager's Commands Menu with Configuration => option selected, NEW look for Skyware

Alternately, you may also be able to select Configuration directly from the Quick Menu, if the menu has been set up to include the Configuration option. This will also take you to The Property System Configuration Menu.

Property and System Configuraion Menu OR Property and System Configuraion Menu, NEW look for Skyware

The list of property configuration options are divided into four sections, which are Required Configuration, Optional Configuration, Locales/Dates and Sub-Systems.

Select VIP Types from the Optional Configuration section.

Optional Configuration section of Property System Configuration menu with the VIP Types command selected OR Optional Configuration section of the Property and System Configuration menu with VIP Types command selected, NEW look for Skyware

 

The VIP Types Maintenance screen display is split into two frames, with the left side of the screen listing any already configured VIP Types for the Property and the right side containing the fields you need to complete in order to add or edit a VIP Type for your Property. Any changes made on the right, once saved, will be updated in the listings to the left.

VIP Type Maintenance screen example, NEW look for Skyware

The currently configured options are displayed by:

Order: List Order of the VIP Type. If there is no list order number, the VIP Types will be displayed alphabetically.

Code: The Code name of the VIP Type or how you wish to refer to it.

Name: The description of the VIP Type.

 

Selecting any VIP Type on the left will display the details on the right.

Your options include the following:

Generate a new entry:

Click the New Generate New Entry button button from the toolbar to add a new VIP Type.

Complete the fields described below.

OR:

Select an existing VIP Type from the list on the left, and click the Replicate Replicate Current Entry button button from the toolbar. Then change the field information as described below.

Edit the current selection:

Change the field information described below.

VIP Type MAintenance screen right side detail for editing, NEW look for Skyware

VIP Code: Enter the code for the VIP Type. This is the short form of how it will display for use by your staff.

This field is required.

List Order: Enter the desired List Order for this VIP Type. If there is no list order number, the VIP Type will be displayed alphabetically.

This field is optional.

VIP Name: This is the name or the description of the VIP Type. You should enter the full description of the VIP Type here.

This field is required.

Restrict edit to break point "Allow VIP Edit": This option, when the VIP Type is selected on a reservation, ensures that the reservation will be unable to be adjusted by the general staff. They will only be able to check-in and check-out this stay (rather than, for example, change the dates or room assigned to it). This box may be checked or unchecked. Check this box if you wish to have the VIP Type option restrict your general staff's ability to alter a reservation.

Note: Once it has been selected on the reservation, they will also be unable to change the VIP Type status. This ensures that the VIP Type selected cannot simply be altered to a different one to allow the changing of the reservation.

VIP Types Maintenance screen right side detail, example with the Restrict edit to break point "Allow VIP Edit" check box selected, NEW look for Skyware

Not Active?: This box may be checked or unchecked. Click this option to deactivate the VIP Type without deleting it. If this box is checked, the VIP Type is not available currently and will not be offered for selection when a reservation is made. Once a VIP Type has any stays associated with it, it cannot be deleted from the system.

When you are finished adding or editing any VIP Type, click the Save Save button button to save the changes.

To view any changes made, click the Activity log Activity Log button button in the local tool bar.

 

Date Updated July 19, 2023